Get in Touch
Home / Get in Touch
Contact Us
- Contact Us
-
Support Hours & More Info
We aim to respond within 24–48 hours.
Operating Hours:Mon–Fri, 9am–6pm EST
- Shipping & Return
-
SHIPPING
MelaCellular Cosmetics prices are shown in Australian dollars and are shipped from Melbourne, Australia.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email which includes the Australia Post tracking number that you will be able to use to track your order.
For any questions about your order, please contact us at info@melacellular.com.au and we would be happy to assist you.Standard shipping is free of charge for all orders Australia-wide and delivered on business days (excluding weekends and public holidays). Please allow 5 -10 working days for deliveries in Australia.
International orders are charged 20 dollars. Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase, which will be decided by your government.
Shipping may take additional time during sale periods, holidays and extreme weather.
Return Policy
Products must be returned unopened in new condition and within 14 days of delivery receipt. We are happy to offer free change of mind returns with a full refund. We will refund your purchase price, excluding your original shipping charges, if applicable, unless the return was a result of our error.
We only accept returns purchases from melacellular.com.au.
Products purchased in all other locations must be returned to their original point of purchase.
Please email info@melacellular.com.au with the following information:
first name and surname;
email address;
contact telephone number;
order confirmation receipt.
We will get in contact with you once we receive your email with the return details.
You can reuse Melacellular packaging to reduce waste or use similar packaging and pack your item securely.
Drop off your return at any Post Office
You can print your return shipping label at the post office – simply present your return label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 14 days to qualify for a full refund.
You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
Once the parcel arrives back, our returns team will inspect the condition of your return. If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.If you receive any products that are damaged or faulty, please contact us to arrange a replacement or refund.
If you should need further information regarding the return, please do not hesitate to contact us at info@melacellular.com.au. - Privacy Policy
-
POLICY
Welcome to MelaCellular Cosmetics. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information when you visit our website www.melacellular.com.au.
By accessing or using our website, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy and contact us if you have any questions or concerns.
1. Information We Collect
We may collect various types of information when you visit and interact with our website, including:
Personal information: we may collect personally identifiable information such as your name, email address, phone number, and shipping address when you make a purchase, register for an account, subscribe to our newsletter, or contact us through the website.
Non-personal Information: we may also collect non-personal information, such as your IP address, browser type, operating system, and browsing patterns. This information is collected to help us improve the functionality and user experience of our website.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
Fulfilling orders and providing requested services.
Sending transactional emails, order confirmations, and customer service responses.
Personalising your experience and improving our website based on your preferences and feedback.
Sending promotional emails and newsletters (you can opt out at any time).
Analysing usage patterns to enhance our Website’s functionality and performance.
Protecting our rights, safety, and the security of our users and Website
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties are bound by confidentiality agreements and are prohibited from using your information for any purpose other than the services they provide to us.
We may also share your information when required by law, to respond to legal processes, or to protect our rights, safety, and property.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and gather non-personal information. You can manage your cookie preferences through your browser settings.
5. Your Choices
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Opt out of receiving promotional emails and newsletters.
Delete your account and personal information.
To exercise these rights, please contact us using the information provided below.
6. Security
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is entirely secure. We cannot guarantee the absolute security of your information.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our Website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@melacellular.com.au
Thank you for trusting MelaCellular with your personal information. We are committed to safeguarding your privacy and providing a secure online experience.
- Terms and Conditions
-
Welcome to www.melacellular.com.au (“Website”), owned and operated by Melacellular™ (“we”, “us”, or “our”). By accessing or using our Website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Use of This Website
- This Website is intended for users who are at least 18 years of age. If you are under 18, you must use this site under the supervision of a parent or guardian.
- You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. Product Information
- All products sold on this site are for personal, external use only unless otherwise specified.
- While we strive to ensure all product information, images, and pricing are accurate, errors may occur. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
- Individual results may vary. We make no guarantees regarding skin outcomes and recommend patch testing before full use.
3. Orders & Payment
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
- Prices are listed in AUD (Australian Dollars) and include GST where applicable.
- We use secure third-party payment processors. By providing payment information, you confirm you are authorized to use the payment method provided.
4. Shipping & Delivery
- We ship domestically and internationally. Shipping rates and estimated delivery times are provided at checkout.
- Melacellular™ is not liable for delays caused by carriers, customs clearance, or force majeure events.
- Customers are responsible for providing correct shipping addresses. We are not responsible for lost parcels due to incorrect information.
5. Returns & Refunds
- We offer a 30-day satisfaction guarantee on most items. For return eligibility, products must be unopened, unused, and in original packaging.
- If your item arrives damaged or defective, please contact us within 7 days of receiving the order for resolution.
- Refunds will be issued to the original payment method within a reasonable processing period after inspection.
6. Intellectual Property
- All content on this Website, including product designs, logos, text, images, and graphics, are the exclusive property of Melacellular™ and protected by Australian and international copyright and trademark laws.
- You may not reproduce, copy, modify, or exploit any content without our written consent.
7. User Accounts & Conduct
- You are responsible for maintaining the confidentiality of your account and password.
- You agree not to post or transmit any abusive, defamatory, obscene, or harmful content through the Website or its communication channels.
8. Limitation of Liability
- To the maximum extent permitted by law, Melacellular™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Website.
- Our total liability for any claim related to the products shall not exceed the purchase price paid.
9. Medical Disclaimer
- Our products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any disease.
- Customers with specific skin conditions, allergies, or who are pregnant or breastfeeding should consult a healthcare professional before use.
10. Privacy
- Your privacy is important to us. Please review our Privacy Policy for details on how your personal information is collected and used.
11. Third-Party Links
- Our site may contain links to external websites. We are not responsible for the content, policies, or practices of any third-party websites.
12. Governing Law
- These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of that state.
13. Changes to Terms
- Melacellular™ reserves the right to modify or replace these Terms at any time. Continued use of the Website following changes constitutes your acceptance of those changes.
Support Hours & More Info
We aim to respond within 24–48 hours.
Operating Hours:Mon–Fri, 9am–6pm EST
SHIPPING
MelaCellular Cosmetics prices are shown in Australian dollars and are shipped from Melbourne, Australia.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email which includes the Australia Post tracking number that you will be able to use to track your order.
For any questions about your order, please contact us at info@melacellular.com.au and we would be happy to assist you.
Standard shipping is free of charge for all orders Australia-wide and delivered on business days (excluding weekends and public holidays). Please allow 5 -10 working days for deliveries in Australia.
International orders are charged 20 dollars. Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase, which will be decided by your government.
Shipping may take additional time during sale periods, holidays and extreme weather.
Return Policy
Products must be returned unopened in new condition and within 14 days of delivery receipt. We are happy to offer free change of mind returns with a full refund. We will refund your purchase price, excluding your original shipping charges, if applicable, unless the return was a result of our error.
We only accept returns purchases from melacellular.com.au.
Products purchased in all other locations must be returned to their original point of purchase.
Please email info@melacellular.com.au with the following information:
first name and surname;
email address;
contact telephone number;
order confirmation receipt.
We will get in contact with you once we receive your email with the return details.
You can reuse Melacellular packaging to reduce waste or use similar packaging and pack your item securely.
Drop off your return at any Post Office
You can print your return shipping label at the post office – simply present your return label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 14 days to qualify for a full refund.
You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
Once the parcel arrives back, our returns team will inspect the condition of your return. If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.
If you receive any products that are damaged or faulty, please contact us to arrange a replacement or refund.
If you should need further information regarding the return, please do not hesitate to contact us at info@melacellular.com.au.
POLICY
Welcome to MelaCellular Cosmetics. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information when you visit our website www.melacellular.com.au.
By accessing or using our website, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy and contact us if you have any questions or concerns.
1. Information We Collect
We may collect various types of information when you visit and interact with our website, including:
Personal information: we may collect personally identifiable information such as your name, email address, phone number, and shipping address when you make a purchase, register for an account, subscribe to our newsletter, or contact us through the website.
Non-personal Information: we may also collect non-personal information, such as your IP address, browser type, operating system, and browsing patterns. This information is collected to help us improve the functionality and user experience of our website.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
Fulfilling orders and providing requested services.
Sending transactional emails, order confirmations, and customer service responses.
Personalising your experience and improving our website based on your preferences and feedback.
Sending promotional emails and newsletters (you can opt out at any time).
Analysing usage patterns to enhance our Website’s functionality and performance.
Protecting our rights, safety, and the security of our users and Website
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties are bound by confidentiality agreements and are prohibited from using your information for any purpose other than the services they provide to us.
We may also share your information when required by law, to respond to legal processes, or to protect our rights, safety, and property.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and gather non-personal information. You can manage your cookie preferences through your browser settings.
5. Your Choices
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Opt out of receiving promotional emails and newsletters.
Delete your account and personal information.
To exercise these rights, please contact us using the information provided below.
6. Security
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is entirely secure. We cannot guarantee the absolute security of your information.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our Website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@melacellular.com.au
Thank you for trusting MelaCellular with your personal information. We are committed to safeguarding your privacy and providing a secure online experience.
Welcome to www.melacellular.com.au (“Website”), owned and operated by Melacellular™ (“we”, “us”, or “our”). By accessing or using our Website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Use of This Website
- This Website is intended for users who are at least 18 years of age. If you are under 18, you must use this site under the supervision of a parent or guardian.
- You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. Product Information
- All products sold on this site are for personal, external use only unless otherwise specified.
- While we strive to ensure all product information, images, and pricing are accurate, errors may occur. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
- Individual results may vary. We make no guarantees regarding skin outcomes and recommend patch testing before full use.
3. Orders & Payment
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
- Prices are listed in AUD (Australian Dollars) and include GST where applicable.
- We use secure third-party payment processors. By providing payment information, you confirm you are authorized to use the payment method provided.
4. Shipping & Delivery
- We ship domestically and internationally. Shipping rates and estimated delivery times are provided at checkout.
- Melacellular™ is not liable for delays caused by carriers, customs clearance, or force majeure events.
- Customers are responsible for providing correct shipping addresses. We are not responsible for lost parcels due to incorrect information.
5. Returns & Refunds
- We offer a 30-day satisfaction guarantee on most items. For return eligibility, products must be unopened, unused, and in original packaging.
- If your item arrives damaged or defective, please contact us within 7 days of receiving the order for resolution.
- Refunds will be issued to the original payment method within a reasonable processing period after inspection.
6. Intellectual Property
- All content on this Website, including product designs, logos, text, images, and graphics, are the exclusive property of Melacellular™ and protected by Australian and international copyright and trademark laws.
- You may not reproduce, copy, modify, or exploit any content without our written consent.
7. User Accounts & Conduct
- You are responsible for maintaining the confidentiality of your account and password.
- You agree not to post or transmit any abusive, defamatory, obscene, or harmful content through the Website or its communication channels.
8. Limitation of Liability
- To the maximum extent permitted by law, Melacellular™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Website.
- Our total liability for any claim related to the products shall not exceed the purchase price paid.
9. Medical Disclaimer
- Our products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any disease.
- Customers with specific skin conditions, allergies, or who are pregnant or breastfeeding should consult a healthcare professional before use.
10. Privacy
- Your privacy is important to us. Please review our Privacy Policy for details on how your personal information is collected and used.
11. Third-Party Links
- Our site may contain links to external websites. We are not responsible for the content, policies, or practices of any third-party websites.
12. Governing Law
- These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of that state.
13. Changes to Terms
- Melacellular™ reserves the right to modify or replace these Terms at any time. Continued use of the Website following changes constitutes your acceptance of those changes.
