FAQs
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Product & Ingredients
Q1: What is Melacellular™ Night Serum?
Melacellular™ Night Serum is a dermatologist-formulated, cosmeceutical-grade night treatment designed to visibly enhance skin tone, texture, and radiance. It combines proven active ingredients — including Retinol, Peptides, Niacinamide, Ferulic Acid, and Licorice Extracts — with Australian Native Cellular Extracts like Kakadu Plum, Finger Lime Caviar, and Tasmanian Kelp. The formulation supports skin renewal for a healthier-looking, brighter complexion.
Q2: What does “Melacellular” mean?
“Melacellular” reflects our philosophy of combining melanin-modulating ingredients with advanced botanical cellular extracts, to help even out skin tone and support a smooth, luminous appearance — all without harsh side effects.
Q3: Is Melacellular™ all-natural?
Melacellular™ is a hybrid formulation that blends high-performance botanical actives with evidence-based cosmeceutical ingredients. It’s not 100% natural, but is carefully curated to prioritise efficacy, safety, and skin compatibility.
Q4: Is this serum vegan and cruelty-free?
Yes. Melacellular™ is 100% cruelty-free, not tested on animals, and contains no animal-derived ingredients.
Q5: Is it free from synthetic additives?
Yes. The serum is free from parabens, sulfates, silicones, mineral oil, artificial colours, and synthetic fragrances — making it suitable for those seeking clean beauty formulations.
Safety & Suitability (In accordance with Australian cosmetic regulations)
Q6: Can I use Melacellular™ if I’m pregnant or breastfeeding?
NO: Melacellular™ contains retinol, which is a form of Vitamin A. Due to the inclusion of retinol, we recommend consulting your healthcare provider before use during pregnancy or breastfeeding.
Q7: Is it suitable for sensitive skin?
Yes, though those with sensitive skin should proceed gradually. A patch test is recommended. Mild dryness or flaking may occur initially due to the retinol complex, which is normal during skin renewal. Always follow with a hydrating moisturiser.
Q8: What age is best to start using this serum?
This serum is most suitable for individuals aged 25+, when early signs of environmental skin damage (like uneven tone or fine lines) may appear. It is also suitable for mature or aging skin seeking visible improvement in smoothness and radiance.
Q9: Can I use it if I have oily or acne-prone skin?
Yes. Melacellular™ is a non-comedogenic, lightweight serum that won’t clog pores. Ingredients like niacinamide and retinol support a clearer-looking complexion by helping to reduce surface oil and congestion.
Q10: Will it work for all skin tones?
Absolutely. Melacellular™ is formulated for all skin tones and ethnicities and is designed to help support a more even, radiant complexion — without lightening or bleaching effects.
Usage & Results
Q11: How do I use Melacellular™ Night Serum?
Apply 1–2 pumps to clean, dry skin in the evening, avoiding the eye area. Gently press into the face and neck. Follow with a hydrating moisturiser. Always use broad-spectrum SPF during the day.
Q12: Can I use it every night?
Start with 2–3 times a week, gradually increasing to nightly use as your skin builds tolerance. For sensitive skin, alternate-night use may be preferred.
Q13: When will I see results?
Most users report visible skin improvement in 2–4 weeks, including enhanced smoothness, brightness, and refined texture. Best results are achieved with consistent use over time.
Q14: Can I combine it with other actives like AHA, BHA, or Vitamin C?
Yes — but avoid layering strong acids or other retinoids on the same night. We recommend using Vitamin C in the morning and Melacellular™ at night to maximise skin benefits while minimising sensitivity.
Q15: Is Melacellular™ suitable for men?
Definitely. Melacellular™ is gender-neutral and designed for anyone seeking effective, results-driven active skincare.
Storage, Shelf Life & Sustainability
Q16: How should I store the product?
Store in a cool, dry place, away from direct sunlight. There’s no need to refrigerate.
Q17: What is the shelf life?
Melacellular™ has a shelf life of 36 months (3 years) and is packaged in an airless pump bottle to maintain the integrity and potency of active ingredients.
Q18: Is your packaging eco-friendly?
Yes. Our packaging is recyclable and manufactured using low-waste processes, in alignment with our clean, conscious beauty ethos.
Purchasing & Customer Support
Q19: Where can I buy Melacellular™?
You can purchase Melacellular™ directly through our official website and via select premium skincare retailers in Australia and internationally. Subscribe to our newsletter for launch offers and exclusive updates.
Q20: Do you offer international shipping?
Yes. We provide international shipping options including standard and express delivery worldwide.
Q21: What is your return policy?
We offer a 30-day customer satisfaction guarantee. If you’re not satisfied with your experience, contact our support team for a full refund or exchange.
Formulated to Comply with Australian Cosmetic Standards
Melacellular™ is formulated in accordance with Australian regulatory guidelines for cosmetic products. It contains cosmeceutical-grade ingredients designed to enhance the appearance of the skin without therapeutic claims.
